Orwell Healthcare is pleased to share the publication of the HIQA inspection report following an unannounced inspection on 8 May 2025.
The HIQA inspection report confirms that residents enjoy a high quality of life in a safe, supportive, and welcoming environment. Inspectors observed residents receiving kind, respectful, and personalised care, delivered by staff who know residents well and respond to their individual needs.
Residents told inspectors that they felt safe, comfortable, and well supported. Inspectors also noted the calm atmosphere throughout the centre and the positive daily experiences of residents.
HIQA Inspection Report Highlights
The HIQA inspection report highlights many strengths across the service.
Residents have strong, positive relationships with both staff and management. Staff communicate clearly, listen carefully, and support residents with dignity and respect. Inspectors consistently observed patient and thoughtful interactions.
Residents enjoy choice and independence in their daily routines. They decide how to spend their time and where to socialise. Inspectors saw residents engaging across the centre, including communal spaces such as the café, garden areas, and activity rooms.
Inspectors observed a wide and varied programme of activities, available seven days a week. These included music performances, art sessions, exercise, pet therapy, and religious services. Residents spoke positively about the range of activities and their opportunities to participate.
Mealtimes were a particular strength. Inspectors described meals as relaxed, social, and well organised. Staff offered residents choice and support without rushing. Inspectors also noted that staff adapted meals to suit individual preferences and dietary needs.
Staff, Training and Quality of Care
The HIQA inspection report confirms strong compliance with staffing and training requirements. Inspectors found sufficient numbers of staff on duty to meet residents’ needs throughout the day.
Staff complete regular training in safeguarding, fire safety, infection prevention, dementia care, and manual handling. Inspectors described staff as knowledgeable, confident, and attentive in their approach to care.
Residents have access to GP services and a range of allied health professionals, including physiotherapy, dietetics, tissue viability, dental care, and palliative care. Care plans are personalised, detailed, and regularly reviewed, with a strong focus on residents’ preferences and wellbeing.
Our Commitment to Residents
Orwell Healthcare remains focused on delivering high‑quality, person‑centred residential care in an environment where residents feel respected, supported, and at home. We welcome the findings of this HIQA inspection report and take pride in the positive feedback received from residents, families, and inspectors.
The full HIQA inspection report can be viewed on our website, on the HIQA website, or as a printed copy available at reception.
