Orwell Healthcare HIQA Inspection Report Published

Orwell Healthcare would like to announce that the Health Information and Quality Authority (HIQA) has published their report of our most recent inspection. We are proud to have received such a positive report as it is a reflection of the hard work of all the staff in Orwell.

The inspectors observed that residents received a “high standard of personalised care”, offering a good variety of high-quality activities, with well decorated and well-maintained facilities. The HIQA Inspectors reached their conclusions through a combination of resident interviews, an inspection tour, meetings with management and staff working on the floor, and a review of documentation.

Other highlights from the report include:

  •       Residents have positive relationships with staff and management, describing them as “excellent.”
  •        Staff interactions with residents are respectful, offering choices and patient assistance.
  •        Visitors express positivity about all aspects of the service and compliment the staff.
  •        Meal times are characterized by a relaxed and social atmosphere, with sufficient staff available to assist residents.
  •       Staff provide unhurried and discreet support, offering residents choice regarding food and drinks.
  •        A comprehensive resident satisfaction and feedback survey is utilized to inform service changes and quality improvement plans.
  •      Effective assurance processes are in place for environmental hygiene, including cleaning specifications, checklists, and audits.

The full report can be read on our website, by clicking the image below, or on the HIQA website. Alternatively, a physical copy can be found at reception.