Orwell Healthcare is pleased to share the most recent publication of the HIQA Report following an unannounced inspection on 17th November 2025.
The report shows that residents enjoy a high quality of life in a safe, supportive, and welcoming environment. Residents spoke very positively about their experience. They described staff as kind, helpful, and attentive. In addition, inspectors noted a calm and respectful atmosphere throughout the centre.
HIQA Inspection Report Highlights
The report highlights many strengths across the service. Residents are supported to live with choice and independence. For example, they can decide their daily routines and how they spend their time.
There is also a wide range of activities available. These include music, exercise, arts, and social events. As a result, residents have plenty of opportunities to stay active and engaged.
Importantly, strong relationships exist between staff and residents. Staff provide care in a respectful and person-centred way. The centre also offers comfortable communal areas and personalised bedrooms, helping to create a warm and homely environment.
Staff, Training and Quality of Care
Inspectors found that staffing levels were appropriate. Staff also have good access to training and support. Because of this, they are knowledgeable and respond quickly to residents’ needs.
Care plans are detailed, personalised, and regularly reviewed. This helps ensure that each resident receives the best possible care.
The service is well managed overall. Systems are in place to monitor quality and respond to feedback. While inspectors identified some areas for improvement, clear action plans are already in place to address them.
Our Commitment to Residents
Orwell Healthcare remains committed to delivering high‑quality, person-centred care where residents feel safe, respected, and at home.
The full HIQA inspection report can be viewed on our website, on the HIQA website, or as a printed copy available at reception.
